Frequently Asked Questions
Everything you need to know about shopping with Susamusa.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 14-day return window for all unworn items with original tags attached. Please note that vintage and archive pieces are final sale unless otherwise stated.
How do I know which size to choose?
Each product page includes a detailed size guide and specific garment measurements. If you are between sizes, we recommend sizing up for a more comfortable fit or contacting our support team for advice.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your delivery address.
Are your pieces sustainable?
Susamusa is committed to ethical production. We use deadstock fabrics to reduce waste and manufacture our collections in small batches to prevent overstocking and environmental impact.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.