Returns & Exchanges
At Susamusa, we want you to love your vintage-inspired pieces, but if something isn't quite right, we offer a 14-day return window from the date of delivery. Please ensure all items are unworn, unwashed, and still have their original tags attached to be eligible for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring the invoice or return slip is included inside the parcel.
Ship the Parcel
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing